Where will my order ship from?
Dispatch location, delivery options and estimates will be confirmed before orders are enabled.
Will I pay import taxes?
Depending on your destination, local authorities or the carrier may collect import VAT, customs duties or handling charges unless checkout expressly states they are included. Read Shipping & duties.
How do I choose my size?
Request the measurements for the specific product before buying. Shoe conversions vary by style. Our Size guide explains what to check.
Can I return an item?
Yes. Our Returns & refunds page explains the 14-day cancellation window, return steps and refund timing.
How do I contact you?
Email support@oryvanne.shop and include your order number if you have one.